Answers to Frequently Asked Questions at Port Albert Waterview Retreat

What are the terms & conditions?

The Terms & Conditions are located below on our website.

How do I make a booking?

Check the calendar on the Rates & Bookings page for availability, then contact us by email or phone with your booking requirements.

When do I pay a deposit for my holiday?

A deposit of 50% of the total cost is payable to confirm your booking. The balance is due 2 weeks prior to your stay.

Are there any extra charges?

There is a one-off nominal cleaning fee of $85.00.

The State government levy of 7.5% is payable on the total booking costs

How do I find the property?

Detailed instructions are on our Contact Us page on our website.

Is there a contactless check in at the Retreat?

Yes, if we are not on site at the time of your arrival, there is a keysafe located on the property and clear instructions as to how to access the key will be given the day before your arrival.

Will there be any other people on the property during our stay?

You will have full use of the Retreat and the half-acre property. There is a self-contained Owner’s residence attached to the Retreat with a separate entry. Your stay will not be impacted if the Owners are on site.

Booking Information and Conditions

We want all our guests to enjoy their stay at Port Albert Waterview Retreat holiday house accommodation.  Please read the Information and Conditions below carefully. Your payment represents acceptance of these conditions.

1.   Booking Port Albert Waterview Retreat

  • Booking requires you to enter your details online and confirm with the owner directly by email: portalbertwaterviewretreat@gmail.com or phone 0431 483 886.

  • A deposit of 50% is required to secure your booking.

  • Credit card details are required to hold in trust as a bond.

  • For bookings within 2 weeks of check in, full payment is required.

  • The key access arrangements will be advised prior to arrival.

2.    Cancellation Policy

  • We have a flexible cancellation policy, offering guests who, due to unforeseen circumstances, are unable to stay, a credit on their stay.

  • If you do not notify us and do not attend, there is no refund.

3.   General Information and Conditions

  • The Retreat is professionally cleaned and sanitized by local cleaners in accordance with Victorian Government guidelines and recommendations.

  • The property is non-smoking indoors.

  • Where possible, shoes off inside please, especially on the carpet. The property is unfenced, and therefore is not pet-friendly.

  • Check-in is 2:00pm and check-out 10:00am. Late checkout by prior arrangement only. A half-day late check out fee may apply.

Credit card details are held in trust to cover circumstances that incur additional unforeseen costs. These include, but are not limited to:

  • A call out fee of $50.00. For example, should you lose / lock in your key.

  • Items missing, broken or damaged after final inspection.

  • Excessive cleaning costs, including excessive rubbish removal. Whilst we want guests to enjoy their stay away from normal household chores, to keep costs as low as possible it is expected that guests will take pride in leaving the property in a clean state – dishes washed, BBQ cleaned, rubbish taken out etc. Please note, if a booking is made through Airbnb or HomeAway Stayz, a set cleaning fee applies.